RC
Rona C

1 reviews | Active since Aug 2010

15 Dec 2015, 13:44

Please send me an account!!!

I pay my subscription annually, so have no outstanding amount.<br> I am due to pay by the 1st January 2016, but can't get an account out of Multichoice. They keep sending statements showing that I owe 1c. <br> Please people. I know that I don't owe anything, but I pay in advance for a year, January to December.<br> Just please tell me how much I need to pay for 2016 - in a proper account.<br> I have been given different figures online, and in an e-mail.<br> I have an Explora, and a Compact bouquet. How difficult can it be for you to send me an account for 2016???<br> Also, thanks for removing Animal Planet from my bouquet, and not letting me know. Now my Explora keeps trying to record programs that it can't access.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Dec 2015, 09:39
Official
Hello scarecrow9,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team