Please see my email about

Last week and thursday my DSTV was disconnected i called in held on for almost 10 minutes to speak to a call centre agent. Eventually i get in touch the guys was very nice i explained my situation and he advise me that it was disconnected because i didnt make payment. I was shocked because it is on a debit order. I was then advise they will reconnect it and debit my account the next day.

Yesterday i get another sms telling me that its disconnected because of non payment. i call in again and hold on for about 15 minuted. The call centre agent was kind enough to reconnect and advised me to send an email to price lock department. i sent and email and a lady calls me back just want my details...i then tell her to advise me what went wrong on my account. She cannot tell me but she will get someone else to call me back.

I then give her my husbands details because that is the account that was debited. She then ask for his id, bank statement and other personal details. I asked her why because the fault is not my one its DSTV so fix the problem that you courses.

She then said she will get a manager to call me back not a very polite person :(.

I will not be going out of my way to get details when DSTV was at Fault.

i will wait for manager to call me back

Regards Shamla - ref ***0