MN
Mpho N
1 reviews | Active since Jul 2019
30 Dec 2021, 14:51
Please refund my account urgently
I called to suspend one of my decoders around the 05/12/21 and I was assured that my account will not be debited and my decoder was suspended. Came the 22/12/21 my account was debited for 2 decoders and not for 1 decoder! I called in for a refund on 22/12/21 and I was advised that I will be refunded withing 48 hours to date I have not received my refund. I keep being told that they awaiting the second authorization on the 5th day. I have asked for a manager to come back to me 2 days ago and I am still waiting for the managers call.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Dec 2021, 15:41Hi Mpho Ngakane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Dec 2021, 15:41
Official
Hi Mpho Ngakane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
MN
Mpho N's updateReviewer Update
05 Jan 2022, 11:19Thank you, received.
Please set up a QA department and do away with the electronic QA for it serves no purpose to improving your customer agent behavior to your customer satisfaction. It's also important that your make use of your internal and personal rather than the external personal
Please set up a QA department and do away with the electronic QA for it serves no purpose to improving your customer agent behavior to your customer satisfaction. It's also important that your make use of your internal and personal rather than the external personal
MN
Mpho N's update05 Jan 2022, 11:19
Reviewer Update
Thank you, received.
Please set up a QA department and do away with the electronic QA for it serves no purpose to improving your customer agent behavior to your customer satisfaction. It's also important that your make use of your internal and personal rather than the external personal
Please set up a QA department and do away with the electronic QA for it serves no purpose to improving your customer agent behavior to your customer satisfaction. It's also important that your make use of your internal and personal rather than the external personal