Please refund me

Im writing for the second time this week i paid 400 on monday my service was suspended on wednesday i spoke to Michaela and Lindiwe respectively was told to email the first time which i did second time was told i emailed the wrong one i went to the bank to request a printed one which i also emailed on friday today is Sunday 18:00 hrs im still receiving the same auto reply email which shows arrogance to customers Lindiwe said on friday she will ensure that its sorted since she was dealing with such issues.Michaela said FNB had issues over the weekend.One day the will be retrenchments and such employees should remember how many customers they chased away , i would have been at peace if i did not pay. Im sending this to CPA because they will say they have responded to a customer on hellopeter they promised me the same thing as Michaela and Lindiwe no direct line for complaits ive used up all my monthly airtime just to be responded with autoreply meaning no one goes through customers emails