Please reactivate my account

I feel very frustrated because I chose a debit order option so I do not have to worry/forget settling my account, but my services have been suspended because multichoice didnt debit me, I have no idea why. I then called the call centre yesterday and the lady confirmed that the last debit order was in July and she was doing something to help me\waiting for a system to respond""; no response after 24hours; I then Smsed no help. So now multichoice must tell me;what must I do to get assistant and when is your helpline going to be a toll freenumber i mean the 1 time i spent R28 of my airtime and never even received assistant. """