Please provide clarity on my account

My account was suspended even after my regular debit orders had went of. My account was suspended and was stated that I owed R599 which I paid as my account could not be activated if the amount was not paid. I have called the call centers on the 2nd September 201o and was advised my case has been escalated to finance and finance should get back to me in 24hrs; i am still waiting even today.

I have all the call IDs and in some instances my calls were placed on hold for prolonged periods.

Thhis is one of the worst service I have encounter; this entity is reallly bad and does not care about their customer.