PLEASE PLEASE CANCEL MY SERVICES!!!!!!!!!

I am getting sick of calling the call centre every day, I just spoke to Tania Tomsana which I think does not belong in the DSTV family cos other agents have been helpful but your system is ****, after numerous calls and emails, my services were finally cancelled yesterday and I was send a mail to confirm that they have been cancelled and that I have a credit of R685.00 but seems you do not want to keep our credit for future connections, this time you connected me, not on my normal package but on Compact Plus? i have never even had the package before, Tania refused to cancel my services and told me that I must wait till my payment day? this is not my fault your system keeps connecting me

I am humbly asking to please cancel my services and remove decoders from my account as I have no decoders and still wanted to purchase one, but now I think I just want a Refund, cancel my service and refund my money back to me.

Please also train your agents telephone manners as Tania was annoyed, did not want to help has an attitude and was talking over me, yes your service is ****, but I have never been so disrespected.

Please can you finally just do as the customer requests and cancel my services