TM
Thabo M
1 reviews | Active since Nov 2021
29 Mar 2022, 23:00
Please inform your clients if you change rules.
I just found out that I can not stream more than one device on DStv now anymore. I am told that they have changed the rule to mitigate ***** on the expense of my convince , yet they did not notify me to sign up for those rules. I used to be able to stream on five devices at the time. This is not fair.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Mar 2022, 08:42Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Mar 2022, 08:42
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TM
Thabo M's updateReviewer Update
31 Mar 2022, 11:14Thank you for your reply. It would have been great to have informed us beforehand and also to research the user experience on line. The DSTV now app provided an opportunity not to miss out on our favourite programmes when away from our families while they also have an opportunity to view such as well.
We now use devices a lot more that TV screens and as such we saw this directly competing with the likes of Amazon’s and Netflix. Restricting it like this does not provide your clients like me a user experience in comparison with other competing alternatives, pushing me and my family to evaluate our subscription to consider those that will be appropriate to our life style.
I must say your actions are not solving the issue, instead it puts you in a non competitive position. My advice is for you to reconsider this again and look for other alternatives even if it is at cost, and allow clients to make the choice. Otherwise there is no value in having DSTV now as this is a family channel and the family is not at the same place every time. Different life styles now.
We now use devices a lot more that TV screens and as such we saw this directly competing with the likes of Amazon’s and Netflix. Restricting it like this does not provide your clients like me a user experience in comparison with other competing alternatives, pushing me and my family to evaluate our subscription to consider those that will be appropriate to our life style.
I must say your actions are not solving the issue, instead it puts you in a non competitive position. My advice is for you to reconsider this again and look for other alternatives even if it is at cost, and allow clients to make the choice. Otherwise there is no value in having DSTV now as this is a family channel and the family is not at the same place every time. Different life styles now.
TM
Thabo M's update31 Mar 2022, 11:14
Reviewer Update
Thank you for your reply. It would have been great to have informed us beforehand and also to research the user experience on line. The DSTV now app provided an opportunity not to miss out on our favourite programmes when away from our families while they also have an opportunity to view such as well.
We now use devices a lot more that TV screens and as such we saw this directly competing with the likes of Amazon’s and Netflix. Restricting it like this does not provide your clients like me a user experience in comparison with other competing alternatives, pushing me and my family to evaluate our subscription to consider those that will be appropriate to our life style.
I must say your actions are not solving the issue, instead it puts you in a non competitive position. My advice is for you to reconsider this again and look for other alternatives even if it is at cost, and allow clients to make the choice. Otherwise there is no value in having DSTV now as this is a family channel and the family is not at the same place every time. Different life styles now.
We now use devices a lot more that TV screens and as such we saw this directly competing with the likes of Amazon’s and Netflix. Restricting it like this does not provide your clients like me a user experience in comparison with other competing alternatives, pushing me and my family to evaluate our subscription to consider those that will be appropriate to our life style.
I must say your actions are not solving the issue, instead it puts you in a non competitive position. My advice is for you to reconsider this again and look for other alternatives even if it is at cost, and allow clients to make the choice. Otherwise there is no value in having DSTV now as this is a family channel and the family is not at the same place every time. Different life styles now.