Please help me with dstv account.

Hi please assist me with my dstv account (***), i have had all kind of issue with my dstv billing, On 21st of July i was promised my account was being sorted out and the following day (22 july 202) i received a call and an email assuring me that all was in order and i have a credit balance of R145.50 of which i was only going to be debit R503.50 come the 20 of august 2021,but despite dstv assurances i still find myself with no service. It's been more 30 hours now with no services even after all my attempts sending emails and calling i am still not being attended to and the don't want to even acknowledge the email they sent to me on 22 of july 2021. Please help me