Please help me!

<p>Early in November I phoned DSTV to change my date of payment from the 1st to the 15th of the month. Soon thereafter I called in and upgraded my service to the premium package. I also scheduled a downgrage on the 15th with the lady helping me. Just to make sure everything was okay I called in again on the morning of 15 November and asked them to downgrade my service. Later in the month as I turned on my TV again I saw that the premium package was still active. I called in and once again asked them to downgrade my service. While on holiday early December I got a message saying my service has been suspended. As I got back towards the end of December I called DSTV and explained the situation. They said they will activate my services again while investigating their call system and will get back to me within a day or two. According to them I never scheduled or called in fort a downgrade. A couple of days after that my services was suspended again, whereafter I called in again, explained the process and they rep**** with the same response as before. Up until now I have not heard from them, except for the message I received again this morning claiming that I owe them a ridiculous amount. Could somebody please get back to me and help me to get this sorted out? Thank you </p> <p> </p>