VR
Virgil R
1 reviews | Active since Jun 2016
02 Jun 2016, 18:25
Please help me
<p>I have a contract with multichoice for price lock for R899 a month, the first month they deducted R1500 from my account n this month R1100, the smart lnb that they sent me was faulty had to replace it wich cost me R500. Before i changed to debit order i paid them my installment of R779 and when i changed to debit order they deducted R779 from my account again.. i then phoned multichoice and spoke to kwazi shongwe at account departments and she told me that they are going to pay my money back within 7 working days and it has been 3 weeks since and i didnt get any of my money back.. i am so angry and this is totally unacceptable!!please help me!!</p>
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DStv (MultiChoice)'s replyOfficial
03 Jun 2016, 10:14Dear Mr V Rossouw
Thank you for taking the time to contact us. As per our telephonic conversation, We’ve escalated complain to our DPP Explora payment plan complain department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply03 Jun 2016, 10:14
Official
Dear Mr V Rossouw
Thank you for taking the time to contact us. As per our telephonic conversation, We’ve escalated complain to our DPP Explora payment plan complain department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,