Please help i keep getting cut and account is up to date

I have been a DSTV subscriber for many years but for the past month i have been disconnected more than seven times even though my bill is up to date, i called in the first time at the beginning of the month when the service was cut for the 1st time spoke to an agent and was told all will be sorted, wow 7 times later 7 calls later same thing keeps happening, please can someone take ownership of my problem and sort it out i do not think it is brain surgery you know. Please restore my faith in DSTV. By the way calls to you guys are not cheap, i dont want to be petty but it is an extra cost.