ES
Elrine S
1 reviews | Active since Jan 2018
22 Mar 2018, 08:19
please help DSTV
GOOD MORNING, CAN SOMEONE PLEASE LET ME KNOW WHAT IS GOING ON WITH THE QUERY ON MY ACCOUNT, i DO NOT WANT TO BE BLACK LISTED DUE TO AN ERROR, AS I SAID BEFORE MY DSTV WAS DISCONNECTED ON 1/12/17. DSTV STILL OWES ME +/- R180.00 FOR THE 1ST DEBIT ORDER THAT WENT OFF IN ERROR, I DO NOT UNDERSTAND WHERE THE R899.00 COMES FROM. THANX FOR YOUR HELP
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
22 Mar 2018, 09:08Dear Elrine Stassen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Mar 2018, 09:08
Official
Dear Elrine Stassen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Mar 2018, 13:27Good day Elrine
Thank you for taking the time to contact us.
Your query has been referred to the finance team for further assistance.
You will be provided with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Mar 2018, 13:27
Official
Good day Elrine
Thank you for taking the time to contact us.
Your query has been referred to the finance team for further assistance.
You will be provided with the feedback as soon as received.
Kind regards
Dinah
Best regards,
ES
Elrine S's updateReviewer Update
22 Mar 2018, 13:30Thanx a lot.
ES
Elrine S's update22 Mar 2018, 13:30
Reviewer Update
Thanx a lot.
DStv (MultiChoice)'s replyOfficial
17 Apr 2018, 12:03Good day Elrine
Thank you for your time and patience.
As per the feedback received from the finance team.
The last charge for the hardware was on the 27 November 2017, meaning that the last debit order would have been on the 27 December 2017. However, this debit order was returned as unpaid and the 24January 2018.
The credit from the presumed payment was then moved to the normal account when the deal was cancelled on the 27 December 2017.
For this reason, the account owes R899.00 due for payment.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Apr 2018, 12:03
Official
Good day Elrine
Thank you for your time and patience.
As per the feedback received from the finance team.
The last charge for the hardware was on the 27 November 2017, meaning that the last debit order would have been on the 27 December 2017. However, this debit order was returned as unpaid and the 24January 2018.
The credit from the presumed payment was then moved to the normal account when the deal was cancelled on the 27 December 2017.
For this reason, the account owes R899.00 due for payment.
Kind regards
Dinah
Best regards,
ES
Elrine S's updateReviewer Update
17 Apr 2018, 12:17Good afternoon
as I understand it you pay 1st then watch DSTV?????
my decoder was switch off by DSTV on 1/12/17. so there should not be any money owing at the end of DECEMBER 2017.
ES
Elrine S's update17 Apr 2018, 12:17
Reviewer Update
Good afternoon
as I understand it you pay 1st then watch DSTV?????
my decoder was switch off by DSTV on 1/12/17. so there should not be any money owing at the end of DECEMBER 2017.