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Shakib S

1 reviews | Active since Feb 2011

18 Mar 2015, 20:42

PLEASE HELP

1. Called Multichoice yesterday evening to activate my account as I was a new customer.<br> 2. Account Activated and Happy to go.<br> 3. Try and Register on website discover 2 problems. - my email address is in user already , which was previously used to register for my father account . He No longer has DSTV. 2) <br> 4. After numerous calls to multichoice no one is able to delete his entire profile that is linked to my email address , what do i have to do to get this done ?? , can someone please remove my email address from the database so that i can register with it again on my name ???, <br> 5. I tried linking my card on the existing profile just to see if I could and guess what , my surname is spelled wrong so could not find my account ? , called the call center and told me too bad we made a mistake now take your ID to go and change it ?? , how does that work ??? , i need my surname changed and my details confirmed.<br> <br> DSTV Connect Profile Username : [Email Removed] ( DELETE THIS PROFILE AND EMAIL PLEASE)<br> <br> Please confirm and change my surname to : SAIYED and First Name : SHAKIB. <br> MY SURNAME IS CURRENTLY SAIYAD <br> <br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Mar 2015, 14:12
Official
Hello hbscorp,

We would like to sincerely apologies for the delay and any inconvenience caused.

Please refer to your personal e-mail address for information with regards to your posting.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta

Best regards,