please help

I'm very disappointed in the service i have received from Dstv i have emailed the 7 times since December to have a change of ownership done and extra view added to my account they keep asking for the same documents I've sent them 5 times when i phone they say I must go to a store in Boksburg which doesn't do it either then they say go to Kempton i don't have transport to drive around that's why I used the help email address but still no help