Please get your S$%T together

Yesterday I receive a text from multichoice advising that my two year price lock needs to be renewed. So after a few minutes I agree to the terms and all is supposedly good. Next thing my xtraview is disabled. Now who would have expected that??? Of course not (sarcasm). When contacting their "help" line I am suddenly informed that I owe them an additional R600 - for what - who the hell knows? When trying to contact them I either reach some unintelligible being on the other side or suddenly they are "offline" and are unable to assist. WTH is going on with you people? Do you not TEST new software? This seems to be an ongoing thing with your offering.