Please dstv sort out your nonsense.

I'm very disappointed in the service from Multichoice and especially the price lock deal. About 3 years ago, my wife and I took a price lock deal that included a free explora decoder with installation fee and access fee. The price lock was for 24 months. We then decided to keep the extra view after the 24 months expired. A year later I told my wife that we should take up the price lock deal again as it would only make financial sense. It's cheaper and we would receive a new decoder. We then contacted price lock and before we signed up for the deal, I had the agent thoroughly explaining to me and my wife what the charges would be. She layed out how much we would pay and for what services and gave us a complete breakdown of the payment. Both me and my wife were satisfied and took out the deal. It seems that was the worse decision we have made this year. The agent informed us that we would pay R679 per month which would consist of: Subscription R529 for primary and secondary Extra view R100 for the third decoder Insurance R50 for the 2 old decoders. We expected to pay R679, but the first month R849 was deducted. We went to Multichoice who explained to us that they have charged the 3rd decoder as a standalone decoder, hence we've been charged that amount, but they would fix it. We even confirmed that all 3 decoders were in one house. The next month dstv deducted R949. Which really ****ed me off. I phoned them, then they tried justifying it. I told them that I am not satisfied with their service and is requesting a copy of the recording when we took out the price lock so I can forward it to my attorney. I'm still waiting because they send me from one department to another. I went to the branch again today who told me that the problem is with price lock. I phoned last week and was told by the call center agent that they would escalate the problem with price lock and I would be contacted within 24 hours. It's been more than 120 hours and I'm still waiting. If someone from dstv Multichoice could phone me on ***, I would greatly appreciate it and if they could resolve my problem.