SS
Siyabonga S
1 reviews | Active since Apr 2015
29 Apr 2015, 06:15
please downgrade my package
I request a package downgrade from dstv compact to dstv access. my next payment is due on 3 May and i've been trying to schedule the downgrade through self service but i can't find the downgrade option. My customer number is ***6 under SW Shongwe. please help me because i cannot afford dstv compact anymore and i cant call your customer care number because it wastes my airtime and i end up not getting help. thank you.
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DStv (MultiChoice)'s replyOfficial
30 Apr 2015, 09:38Hello SWShongwe,
We tried to contact you on your mobile number ***, however your calls goes to some one else. Please provide us with your correct contact numbers to allow us to update your account.
Please be advised a schedule was done for your Dstv Compact service to be downgraded midnight on the 1 May 2015 to the DStv Access package as per your request.
Your payment date is on or before the 2nd of every month and not the 3rd as you have mentioned.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
We tried to contact you on your mobile number ***, however your calls goes to some one else. Please provide us with your correct contact numbers to allow us to update your account.
Please be advised a schedule was done for your Dstv Compact service to be downgraded midnight on the 1 May 2015 to the DStv Access package as per your request.
Your payment date is on or before the 2nd of every month and not the 3rd as you have mentioned.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply30 Apr 2015, 09:38
Official
Hello SWShongwe,
We tried to contact you on your mobile number ***, however your calls goes to some one else. Please provide us with your correct contact numbers to allow us to update your account.
Please be advised a schedule was done for your Dstv Compact service to be downgraded midnight on the 1 May 2015 to the DStv Access package as per your request.
Your payment date is on or before the 2nd of every month and not the 3rd as you have mentioned.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
We tried to contact you on your mobile number ***, however your calls goes to some one else. Please provide us with your correct contact numbers to allow us to update your account.
Please be advised a schedule was done for your Dstv Compact service to be downgraded midnight on the 1 May 2015 to the DStv Access package as per your request.
Your payment date is on or before the 2nd of every month and not the 3rd as you have mentioned.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Nesta
Best regards,