PN
Pauline N

1 reviews | Active since Nov 2009

28 Sept 2015, 15:59

PLEASE CREDIT ALL AMOUNTS PAID, I DONT OWE

Multichoice<br> <br> I now know that service is not one of your strongest points, the accounts are ever incorrect. Time to time the DSTV Units just get cut off and one has to phone to get them activated. Occasionally the boxoffice does not allow you to hire any movies, system error they say.<br> Please this time my query is very crucial, i will not want my 2 units to be cut off due to lack of proper billing service. I requested that my debit orders go off every 25th, they never do since i received my order, so to avoid being cut off, i end up doing a transfer.<br> I checked my statement and you say i owe R1691.00, this is annoying. Please can you advise why you have not credited my account with the following amounts, paid on these dates: 28.07.2015 - R200, 27.07.2015-R740,25.08.2015-R795, 26.08.2015-R150,28.08.2015-R200 and today i have paid R400.00.<br> <br> PLEASE CAN ANYONE CREDIT MY AMOUNTS, THIS IS WAY TOO ANNOYING, IT IS PATHETIC. THE SERVICE IS EXTREMELY AND CONTINUOUSLY BAD BAD BAD.<br> I NEED MY ACCOUNT TO BE UPDATED, THIS IS TIRING.I USE THE RIGHT REFERENCE TO PAY, BUT WITH THAT TOO, YOU CANNOT KEEP YOUR ACCOUNTS IN PROPER ORDER / UPDATED.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Sept 2015, 09:30
Official
Hello paulngwe,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team