Please cancel your DSTV subscription before you die!

I'm going to try my best to do this writing in the shortest possible way... On the 27 August 2025 I have sent a letter plus copy of ID and death certificate to ***. This was the email address i received to cancel the subscription for my late father. ....... Spent more than 90 minutes on the phone with customer care ***) on the 9 October 2025. I had to phone 5 or 6 times... The autobot was NOT helpful. Eventually spoke to a lady that asked me to forward my email to proofofpayment@dstv and supply her the reference received (***) for the mail in order to trace my email. She found it, uploaded the documents and transferred my call to retentions. Bare in mind I am not the account holder but the executor of the estate. This I explained to all the individuals whom answered my calls...... Nomvula at retentions told me that they do not do cancelation at retention and I need to do it on their website ...www.dstv.com... At this stage I need to get a deceased individual to access the web, logging into his profile and cancel his subscription. Well this did not come as an surprise to me I was instructed by an individual an a major corporate that the account holder must sign the document.... Well the website did not help at all... I phoned again and for the six time first have to go thru the security check... I explained from a to z again and asked for my call to be transferred to retention department. This time I am told to send an email to *** with all relevant docs and the will handle the cancelation.... Today 12 October at 19h39 I received an email from ***..... it reads as follows: ........."inconvenience and frustration you may have experienced. We hope to make things better for you in future. Please note to cancel you will need to contact our customer care team *** so that they can transfer you to the cancelation team (internal transfers only)" End of letter.

WHAT SICK GAME ARE YOU PLAYING?? Is it really that hard to cancel a subscription? I will not be making any further calls.