MF
Marius F
1 reviews | Active since Apr 2010
10 Jan 2016, 01:14
PLEASE CANCEL MY SUBSCRIPTION
Please cancel my subscription...<br> <br> We were unable to contact the call center via phone (while we were away on holiday) and tried DOWNGRADING our bouquet using the Self Help Application with no success (since 28 Dec 2015).<br> <br> As we got back, I tried by phoning the call centre and they said I must pay the full subscription and that this can only be done at the end of the month. Why do you have the Mobile Application if it does not work?<br> <br> I will not be using your services anymore, as you are forcing me (with millions of others) to not have the freedom of choice. I will not be a sheep, MULTICHOICE EXISTS BECAUSE OF US AND OUR MONEY....LIFE WILL GO ON WITHOUT YOU.<br> <br> We do not have any signed contract, if so...please send it on.<br> <br> I'll be waiting on your call.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jan 2016, 10:38Hello M.Fourie,
Please accept our apology for the delayed response.
According to our records, you spoke to our call centre supervisor. Upon your agreement, you to settled the account to be on a zero balance. Furthermore, you DStv service will remain disconnected till further notice.
You were also advised to contact our insurance department on *** for the cancellation of your insurance. Our insurance department operates Monday to Friday, from 08h00 to 17h00.
Thank you for your invaluable support. Once again, we apologise for the delayed response.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
According to our records, you spoke to our call centre supervisor. Upon your agreement, you to settled the account to be on a zero balance. Furthermore, you DStv service will remain disconnected till further notice.
You were also advised to contact our insurance department on *** for the cancellation of your insurance. Our insurance department operates Monday to Friday, from 08h00 to 17h00.
Thank you for your invaluable support. Once again, we apologise for the delayed response.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Jan 2016, 10:38
Official
Hello M.Fourie,
Please accept our apology for the delayed response.
According to our records, you spoke to our call centre supervisor. Upon your agreement, you to settled the account to be on a zero balance. Furthermore, you DStv service will remain disconnected till further notice.
You were also advised to contact our insurance department on *** for the cancellation of your insurance. Our insurance department operates Monday to Friday, from 08h00 to 17h00.
Thank you for your invaluable support. Once again, we apologise for the delayed response.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response.
According to our records, you spoke to our call centre supervisor. Upon your agreement, you to settled the account to be on a zero balance. Furthermore, you DStv service will remain disconnected till further notice.
You were also advised to contact our insurance department on *** for the cancellation of your insurance. Our insurance department operates Monday to Friday, from 08h00 to 17h00.
Thank you for your invaluable support. Once again, we apologise for the delayed response.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,