Please cancel my subscription

First I wanted to downgrade my package, then it took 2 months for you guys to get back to me. Then I today I wanted to find out more about Universal+ and no one seems to know what in the name of whoever I'm talking about So I just want to cancel because you service really sucks, and I'm tired, and then you put me on hold for 25 minutes and 52 seconds, until I finally accepted defeat and I hung up.

So please cancel my subscription because, with the fierce competition you have from your counterparts, you are clearly choosing to send us right into their loving arms.