Please cancel my services with immediate effect

Since August 2015 I have had my services cancelled and debit orders deducted but money not reflecting anywhere. I have reported this to MultiChoice numerous times and it has always been investigated with no feedback ever. I'll even EFT money into the account and still get disconnected and charged every time I'm reconnected only to be disconnected again. Even now when listening to my account balances on self service I get balances as of August 2015.<br> <br> I have given the company more than enough time to remedy the situation or at the very least provide me with an adequate response but it has dismally failed. I request that the services to be discontinued with immediate effect until such time that I am satisfied that matters I have raised have been attended to fully!