Please cancel my DSTV subscription

<p>Hi, I have been trying to get a hold of your company to cancel my subscription but to no avail. Today I was contacted by your call centre stating I have not paid my subscription. I told the individual that she must please cancel this service after which she said she cannot assist in cancelling my subscription. I have to wait till the 7th of April where it will be disconnected and I will be liable for the outstanding balance. I cannot understand this as previously when I did not pay, the service was cut the next day. What has changed? Your call centre operator then said that they give customers 15 days grace which actually is not true as I am still liable for the 5 days you supposedly give me. Furthermore, she said it is stipulated in the terms and conditions I would I have signed when buying the decoder. This is not true. I bought my decoder 10 years ago and all this time, the service will normally cut a day or 2 if the bill was not paid. Please can I have a copy of this agreement I supposedly agreed to ? As for the call centre operator, all she could then say was , "oh". Also, as a customer, I should be able to disconnect whenever I choose. Why has your policy suddenly changed and why do you now give customers a 15 day grace period as you call it when previously this was not the case? Where is the notice sent to se about this 15 day period? Can someone please get back to me.</p>