Please ASSIST
Good day
I am not here to complain.... I am just trying to get better services and help.
About 5 months ago my price lock debit order didnt go through as i had my bank account frozen for over 10 weeks due to *****. The bank investigated an no money could leave my account.
Now after this i tried phoning the call centre to make arrangements but however they kept telling me they cant put me through to the price lock department and they will escalate the matter then they will phone me.
I didnt get feedback as yet. Iphoned a couple of times..... So Tuesday i phoned again. So the lady i spome to says she will escalate again.... She also informs me that they did try to phone me but i didnt answer. I appologised and ask if she could tell me what number they willcall from then i will make sure i answer. I also explained that its difficult as i am a teacher so cannot answer my phone at all times. She said to meshe doesnt know from what number they call....
I really just want to sort out my account and get my DSTV onagain..... Its been more than 5 months now....
PLEASE HELP..... i need feedback or help....
Rochelle Coetzee ********** 104088
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
21 Sept 2017, 08:23Rochelle Van Der Merwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Sept 2017, 08:23
Official
Rochelle Van Der Merwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Sept 2017, 12:05Good day Rochelle
Thank you for taking my call today.
As per our telephonic discussion, the service is now reconnected.
Currently, your Price Lock DStv account owes R5981.01.
You will be debited the full balance including the pro rata amount on 02 October 2017. This is to cover the overbalance and forward billing from today till 01 November 2017.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Sept 2017, 12:05
Official
Good day Rochelle
Thank you for taking my call today.
As per our telephonic discussion, the service is now reconnected.
Currently, your Price Lock DStv account owes R5981.01.
You will be debited the full balance including the pro rata amount on 02 October 2017. This is to cover the overbalance and forward billing from today till 01 November 2017.
Please feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Oct 2017, 13:57Good day Rochelle
It was not possible to get hold of today and discuss your query telephonically.
I have transferred the manual payment to your Price Lock account.
Please be informed that you need to pay a total balance of R1098.00 for the Price Lock account. As promised, I have requested the Price Lock finance team to assist with the debit order facility.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Oct 2017, 13:57
Official
Good day Rochelle
It was not possible to get hold of today and discuss your query telephonically.
I have transferred the manual payment to your Price Lock account.
Please be informed that you need to pay a total balance of R1098.00 for the Price Lock account. As promised, I have requested the Price Lock finance team to assist with the debit order facility.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
's updateReviewer Update
02 Oct 2017, 14:02Hi there.
I did make the payment of R5981 as we discussed .
Will this R1098 then be debited at the end of OCTOBER?
's update02 Oct 2017, 14:02
Reviewer Update
Hi there.
I did make the payment of R5981 as we discussed .
Will this R1098 then be debited at the end of OCTOBER?
's updateReviewer Update
02 Oct 2017, 14:03Thank you for your great service!!!! Really happy
's update02 Oct 2017, 14:03
Reviewer Update
Thank you for your great service!!!! Really happy
DStv (MultiChoice)'s replyOfficial
06 Oct 2017, 13:19Good day Rochelle
The method of payment for the Price Lock account has been changed to the debit order facility.
Your request to have the payment debited on 02 November 2017 is sent to our finance team.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply06 Oct 2017, 13:19
Official
Good day Rochelle
The method of payment for the Price Lock account has been changed to the debit order facility.
Your request to have the payment debited on 02 November 2017 is sent to our finance team.
Kind regards
Dinah
Best regards,