Please advise
Good day.
I don't have an email address and would really like to come in contact with you.
I am in need of some serious help here. I have a 2 Mont arrangement with you guys to Pay an amount over 2 months.
I am on holiday and due to ***** with is not something I could prevent my bank account has been cleared. There is absolutely no money in my bank. This situation is now being investigated by my bank.
I want to know if you can please bare with me as soon as I get my money back I can make a payment.
This is something I cannot control.
I really hope you will help and assist me in this difficult time.
Rochelle ********** 104088
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 09:16Dear Rochelle Van Der Merwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 09:16
Official
Dear Rochelle Van Der Merwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jan 2018, 09:23Good day Rochelle and compliments of the new season
I empathise with the current situation you're facing.
Upon checking your DStv account, our records show that you already have the payment arrangement active for R1890.17. However, considering the current circumstances your request has been forwarded to our finance for review.
You will receive an update directly from them.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Jan 2018, 09:23
Official
Good day Rochelle and compliments of the new season
I empathise with the current situation you're facing.
Upon checking your DStv account, our records show that you already have the payment arrangement active for R1890.17. However, considering the current circumstances your request has been forwarded to our finance for review.
You will receive an update directly from them.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
's updateReviewer Update
01 Jan 2018, 14:16Thank you for understanding.
I really hope they will bare with me.
Thank you for good service
's update01 Jan 2018, 14:16
Reviewer Update
Thank you for understanding.
I really hope they will bare with me.
Thank you for good service
's updateReviewer Update
09 Jan 2018, 12:32Good day
I am really disappointed in DSTV. I took the time to explain my current situation to you guys regarding my account and I really thought that I received great service from DSTv an that they understand.
Today my DSTV is suspended. I explained my bank is investigating my account.... I will have full use of my account and my money back after the ***** in 2 weeks time. Is there no way you could just accomadate me for 2 weeks in this difficult time?
It is not that I kept quite about it I informed you guys in advance of my situation and with your last reply I really thought everything will be okay.
I am really dissapointed
's update09 Jan 2018, 12:32
Reviewer Update
Good day
I am really disappointed in DSTV. I took the time to explain my current situation to you guys regarding my account and I really thought that I received great service from DSTv an that they understand.
Today my DSTV is suspended. I explained my bank is investigating my account.... I will have full use of my account and my money back after the ***** in 2 weeks time. Is there no way you could just accomadate me for 2 weeks in this difficult time?
It is not that I kept quite about it I informed you guys in advance of my situation and with your last reply I really thought everything will be okay.
I am really dissapointed