1 reviews | Active since Aug 2012
Pleasant and Great Attitude
I would like to compliment Maite Leboho for her kindness and the fact that she would like to help/assist me in a professional manner. I app**** for the Explorer, but Maite could not help me due that the contract is in my husbands name, and he is not available but is employed in Africa, Burkina Faso. My husband instructed me to apply for the Explorer, due to the fact that he is away for 3 months, and during his short R&R he can't arrange everything. Well at the end this women was so nice, to try to call my husband during his R&R the week of 25th April 2016 to arrange for the Explorer to be installed and to be deducted by debitorder from his bank account.<br> It is the third time that I tried to arrange for the upgrading. Thank you Maite Leboho, we need more people with your attitude in South Africa. Multichoice should give you a Bonus for this outstanding service.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us. We have forwarded the compliment to the agent and her superiors for recognition.
As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
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Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We thank you so much for your feedback. MultiChoice value feedback be it both positive or negative. Feedback such as this is extremely valuable to us. We have forwarded the compliment to the agent and her superiors for recognition.
As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta