SB
Stephan B
1 reviews | Active since Mar 2016
08 Mar 2016, 18:56
Playing games on my costs
All of the sudden, my decoder doesn't work anymore. Phoned them and reported Code 8007. Call centre responded only that I need a new decoder. I got a new decoder and they still cannot connect me. I even got accused that she isn't sure if I got the new decoder the legal way. The decoder was always connected within the family and I get accused of *****ing? Who the heck gives you guys the rights to do so without a proof? This woman placed me afterwards for 32 minutes on hold and never came back to me. You guys *****ing paying customers. It's **************** and nothing else! You allowed to ***** me which ever way it please you guys and nothing I can do?
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 10:49Hello BadServiceRSA,
Kindly accept our sincere apologies for the delayed response and for the inconvenience caused.
We would like to follow up and confirm that your subscription status is active on our end. According to our records you have been assisted and your problem was resolved. Let us know if you still unable to view your subscription, so we can assist further.
Apologies for the bad service you received from our call centre. Please be assured of our best service and intentions at all times. Your support is important to us.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies for the delayed response and for the inconvenience caused.
We would like to follow up and confirm that your subscription status is active on our end. According to our records you have been assisted and your problem was resolved. Let us know if you still unable to view your subscription, so we can assist further.
Apologies for the bad service you received from our call centre. Please be assured of our best service and intentions at all times. Your support is important to us.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
DStv (MultiChoice)'s reply11 Mar 2016, 10:49
Official
Hello BadServiceRSA,
Kindly accept our sincere apologies for the delayed response and for the inconvenience caused.
We would like to follow up and confirm that your subscription status is active on our end. According to our records you have been assisted and your problem was resolved. Let us know if you still unable to view your subscription, so we can assist further.
Apologies for the bad service you received from our call centre. Please be assured of our best service and intentions at all times. Your support is important to us.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Kindly accept our sincere apologies for the delayed response and for the inconvenience caused.
We would like to follow up and confirm that your subscription status is active on our end. According to our records you have been assisted and your problem was resolved. Let us know if you still unable to view your subscription, so we can assist further.
Apologies for the bad service you received from our call centre. Please be assured of our best service and intentions at all times. Your support is important to us.
You can contact us using our touch points below :
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna