JB
Jon B
1 reviews | Active since Dec 2011
08 Nov 2019, 13:32
Plain Fed Up
i have made endless calls to the call center to have my account rectified but still to date i still get billed for 3 x access fees instead of 2 x access fees.
they keep on saying it will be reversed but still no change to my account. not even talking about cancelling my insurance on my decoders
Maybe Carte Blanche needs to investigate MultiChoice regarding their lack of customer service
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Nov 2019, 17:05 Dear Jon
We apologise if your experience with DStv has not been as it should. Kindly provided us with your Customer or ID number so that we can look into your account and advise accordingly. The details you've provided does not yield any results.
Kind regards,
Amanda
We apologise if your experience with DStv has not been as it should. Kindly provided us with your Customer or ID number so that we can look into your account and advise accordingly. The details you've provided does not yield any results.
Kind regards,
Amanda
Best regards,
DStv (MultiChoice)'s reply08 Nov 2019, 17:05
Official
Dear Jon
We apologise if your experience with DStv has not been as it should. Kindly provided us with your Customer or ID number so that we can look into your account and advise accordingly. The details you've provided does not yield any results.
Kind regards,
Amanda
We apologise if your experience with DStv has not been as it should. Kindly provided us with your Customer or ID number so that we can look into your account and advise accordingly. The details you've provided does not yield any results.
Kind regards,
Amanda
Best regards,
JB
Jon B's updateReviewer Update
08 Nov 2019, 17:10Hi Amanda
My ID Number is ***
My ID Number is ***
JB
Jon B's update08 Nov 2019, 17:10
Reviewer Update
Hi Amanda
My ID Number is ***
My ID Number is ***
DStv (MultiChoice)'s replyOfficial
15 Nov 2019, 22:41Hi Jon B
I would like to apologize for the inconvenience caused.
Please be advised that the reconciled your accountant reversed the additional access fee.
Kindly confirm if the credit balance should be used towards your next month's subscription or refunded to your account.
Regards
Ntando
I would like to apologize for the inconvenience caused.
Please be advised that the reconciled your accountant reversed the additional access fee.
Kindly confirm if the credit balance should be used towards your next month's subscription or refunded to your account.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply15 Nov 2019, 22:41
Official
Hi Jon B
I would like to apologize for the inconvenience caused.
Please be advised that the reconciled your accountant reversed the additional access fee.
Kindly confirm if the credit balance should be used towards your next month's subscription or refunded to your account.
Regards
Ntando
I would like to apologize for the inconvenience caused.
Please be advised that the reconciled your accountant reversed the additional access fee.
Kindly confirm if the credit balance should be used towards your next month's subscription or refunded to your account.
Regards
Ntando
Best regards,