Pity service

I called in to change my payment date on the 20th of December 2022 and the agent called Noluthando Ndlovu confirmed that my amendment is successful. To my surprise I am now in arrears because there was no payment received on the 15th whereas I requested that my payment date to be the 25th of each month. I am now told I am liable for the pro rata fee for something I actioned before hand.

I’ll make sure my complaints gets to the Head of CX (Lerato) cause this is unacceptable. This is the 3rd time I am experiencing such issues and I will not tolerate this anymore as I am a paying customer.