****ed off waisted time

I'm experiencing Bad service with the Price lock Department , my Price lock package is without a voucher for installation and I had originally requested one with installation Molefe promised to call me back in 3hrs that was yesterday and now its already towards midday still no call back , the recent consultant said will only be able to call me back after 17h00 and what if the installer can make kit for only Tomorrow now I have to wait for 36 hrs to get error resolved is this now fair or my I cancel this cause iim experiencing unnecessary frustration , and month end I'm expected to pay the full month fee and im making call daily to follow up and every agent I speak they will escalate mquerry why mara why I need someone to linkw my decoder with an installation Voucher ASAP before I loose my temper .