****ED OFF
I am up to here with DStv i made payment for my 2 decorders and they have disconnected my services for the 2nd time over a fee non of their consultants is able to clarify how it got accumulated.
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DStv (MultiChoice)'s replyOfficial
12 Jun 2018, 12:05Dear Thato More
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2018, 12:05
Official
Dear Thato More
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jun 2018, 12:44Dear Thato More,
The monthly subscription for the two decoders on the account is R894.00:
R509.00 for the DStv Compact Plus (U*** - ***)
R385.00 for the DStv Compact package (V*** - ***).
Our records indicate for the month of January 2018 we did not receive payment on the payment date. The payment date is the last day of the month and on the 31st of December 2017 we were supposed to receive payment to cover the account till the 31st of January 2018.
We only received the payment of R854.00 on the 26th of January 2018. Throughout the month of January when services were disconnected the account was charged a reconnection fee of R50.00, on every reconnection after the suspension.
The outstanding balance accumulated to R248.98 which includes a balance for every short payment on the account.
As a result of the outstanding balance one of the services has been disconnected. To reconnect the Compact package kindly make a total payment of R389.98. This amount will ensure the account is paid up and covered till the next payment of R894.00 due on the 30th of June 2018.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jun 2018, 12:44
Official
Dear Thato More,
The monthly subscription for the two decoders on the account is R894.00:
R509.00 for the DStv Compact Plus (U*** - ***)
R385.00 for the DStv Compact package (V*** - ***).
Our records indicate for the month of January 2018 we did not receive payment on the payment date. The payment date is the last day of the month and on the 31st of December 2017 we were supposed to receive payment to cover the account till the 31st of January 2018.
We only received the payment of R854.00 on the 26th of January 2018. Throughout the month of January when services were disconnected the account was charged a reconnection fee of R50.00, on every reconnection after the suspension.
The outstanding balance accumulated to R248.98 which includes a balance for every short payment on the account.
As a result of the outstanding balance one of the services has been disconnected. To reconnect the Compact package kindly make a total payment of R389.98. This amount will ensure the account is paid up and covered till the next payment of R894.00 due on the 30th of June 2018.
The above amount is valid should services be reconnected today. If you do not reconnect today, the pro-rata amount will change depending on the date of reconnection.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
Hello Peter Team.
Best regards,