Pillar to post service

I am completely shocked at theservice at DSTV. My decoder stopped working. Two people gave me their old decoders. I could not connect either myself so I phoned the call centre, who told me to go to a service centre with my ID. I specifically asked for the closing time of the service centre near me and they said 7am to 7pm. When I got to Columbine service centre, it was closed with a note saying they close at 5pm. I left work early and finally got them open, at which point I was informed that I need my ID, and the donors ID and they gave me a form. Why can we not do a tranfer of ownership by lteting the donor call in and email their details then I can do the same? What a waste of time to go up and down to a service centre that is not efficient. To crown it all, the tranfer form given to me by the service centre was printed on used paper-great, but with another customers personal details on the back-not great. I am wondering whether DSTV values or is interested in my business? I dread to think how they would have handled the fact that the account is on my husbands name and how they may agin have turned me away!