Pillar to post Pathetic service

On Friday 29 June I spent half an hour with an agent on the phone due to 2 error messages. The one that account is in arrears which it is not and then E134 which is saying I am not in the country. DSTV on my secondary decoder not working. HE managed to get it to work and 5 minutes later it stopped. Phoned again on Saturday morning, spent another half an hour on the phone, switching cables, etc. and the error messages were cleared again. Only to stop working after 10 minutes. Then I was told, bring in both decoders. Which we did on Monday only to be told the decoders are working perfect it is installation. So we had the installation people yesterday, paid them for checking and replacing all cables and testing all the connections from dish and primary decoder - nothing wrong it is the decoder. Went back this morning to be told it is not the decoder. I am sick and tired of this!!!!! Do you get the message? I am PAYING for this xtra view and PAYING FOR FLIPPEN INSURANCE. WE STAY IN DURBANVILLE WHICH IS NOT AROUND THE CORNER. I am driving up and down, phoning spending hours on the phone, paying for nre installation and still nothing is working - currently streaming DSTV via the app and PAYING ADDITIONAL DATA OVER ABOVE THE R1000 A MONTH I AM ALREADY PAYING YOU. I expect you to replace this decoder and I do not give a damn if it is working in your shop. It is not working at my house and everytying except the $%@%#$# decoder has been replaced. Your service sucks and is pathetic to say the least and maybe we should consider whether the R1000 a month I pay is worth all of this. You clearly do not give a damn about your customers. Maybe I should just take you to the ombud. Taking insurance money, not willing to acknowledge that it might actually be faulty equipment and not willing to replace obviously broken stuff I am insuring with you. Any taking my money and not delivering a viewing service??