1 reviews | Active since Sept 2012
Pieces of Sh*t
I took up the 24month price lock in 2015. Agent calls to review & renew, I ask to be called back later and Agent promises to do so... Weeks later, still no call... Today you successfully debit my account & disconnect my premium package...I call them today to find out that the contract has expired due to no follow up from the Agent... My airtime runs out while speaking to Tumelo due to the useless IVR system that couldn't recognise my dstv account or ID number... Would it not be due diligence to follow up with a Client if the line disconnects and the query has not yet been resolved??? Common sense is not so common after all... This is the umpteenth time I've been abused by dstv and I'm considering cancelling the premium package or the whole thing... This is the worst company to deal with... I don't wish to feel this way but I really hate you guys now... Plus I was at your office's last weekend and you fail to advise me of the need to review my package??? You guys are really out of touch with proper Customer Service....
Dear Nathan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Nathan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Please accept our sincere apology. We're very sorry to learn that your experience has been dissatisfactory; we usually have excellent customer service which we pride ourselves of and hope you may forgive us for this case.
Good day Natan
We also acknowledge the shortcomings of our IVR and appreciate that you have brought this to our attention; the team will keep a close eye on the issue to help avoid any struggles in the future.
Once again, we would like to apologise for the inconvenience and hope that we'll have a better relationship going forth.
We have assigned a consultant to contact you regarding the contract , please expect a call shortly.
We'll follow up with the team and provide feedback.
Warm regards
Girly
Please accept our sincere apology. We're very sorry to learn that your experience has been dissatisfactory; we usually have excellent customer service which we pride ourselves of and hope you may forgive us for this case.
Good day Natan
We also acknowledge the shortcomings of our IVR and appreciate that you have brought this to our attention; the team will keep a close eye on the issue to help avoid any struggles in the future.
Once again, we would like to apologise for the inconvenience and hope that we'll have a better relationship going forth.
We have assigned a consultant to contact you regarding the contract , please expect a call shortly.
We'll follow up with the team and provide feedback.
Warm regards
Girly