picture jitters
Explorer jitters freezes get told they have a problem and are working on it this has been happening for some time . For the price we pay and the **** we have to watch they need to catch a wake up
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jun 2020, 11:18Hi Richard D,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2020, 11:18
Official
Hi Richard D,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Jun 2020, 17:43Hi Richard D,
We were unable to get hold of the account holder telephonically.
The technical problem you are currently experiencing, could be due to various issues.
Please check the signal strength with the steps below:
1. Press help button on remote control unit2. Scroll down and park on "General Information"3. Press arrow pointing to the right4. Scroll down to turner status5. Press arrow pointing right and park on turner 1,2 and 3
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish, kindly contact the body corporate of the residence.
We recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of the account holder telephonically.
The technical problem you are currently experiencing, could be due to various issues.
Please check the signal strength with the steps below:
1. Press help button on remote control unit2. Scroll down and park on "General Information"3. Press arrow pointing to the right4. Scroll down to turner status5. Press arrow pointing right and park on turner 1,2 and 3
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish, kindly contact the body corporate of the residence.
We recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply12 Jun 2020, 17:43
Official
Hi Richard D,
We were unable to get hold of the account holder telephonically.
The technical problem you are currently experiencing, could be due to various issues.
Please check the signal strength with the steps below:
1. Press help button on remote control unit2. Scroll down and park on "General Information"3. Press arrow pointing to the right4. Scroll down to turner status5. Press arrow pointing right and park on turner 1,2 and 3
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish, kindly contact the body corporate of the residence.
We recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
We were unable to get hold of the account holder telephonically.
The technical problem you are currently experiencing, could be due to various issues.
Please check the signal strength with the steps below:
1. Press help button on remote control unit2. Scroll down and park on "General Information"3. Press arrow pointing to the right4. Scroll down to turner status5. Press arrow pointing right and park on turner 1,2 and 3
Most importantly the Signal Strength must be between 85% to 90%, Signal Quality must be 100%. If strength is low, we suggest that the installer be called.
Please reset the decoder with the following steps:
· Press help button on remote control· Navigate to Setting· Scroll down to "System settings"· Press arrow pointing to the right· Scroll down to Reset Decoder Settings and press "ok" button· Scroll down to Reset to Factory Default
Installation Wizard
Step 1 Language - English
Step 2 Satellite - IS20
Step 3 Quick Set Up or Manual Set Up.
Select Manual Set Up
LNB Type - Uni-Cable-- If you have are using on own Satellite Dish and using an Explora decoder.
If you are living in a complex using a communal dish, kindly contact the body corporate of the residence.
We recommend that you kindly take your decoder for testing at one of our MultiChoice branch or agency. Testing is free of charge.
Testing will confirm whether decoder or installation is at fault. Should the decoder be fine at an agency or branch they will then recommend that you get your installation fixed.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,