DS
Daylan S
1 reviews | Active since Mar 2015
25 Mar 2015, 12:11
Picture freezes and no connection
Certain of my DSTV channels freeze and show an error connection stating that no signal was found due to bad weather - other channels work. Call center advised me that it is my decoder so I replaced this, problem continued and was then advised to have an installer check my installation. Installer advised me that picture signal quality and strength is perfect. Problem still continues to persist. <br> <br> I have not had to resort to cancel my subscription as I cannot keep paying for a service I do not receive.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Mar 2015, 13:10Hello Daylan,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply25 Mar 2015, 13:10
Official
Hello Daylan,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We are currently investigating the problem and feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Thank you for taking the time to point out our service failings and your suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert