Phuthuma Nathi Campaign - Bad customer service

I am a pensioner who has over 10 years ago bought Phuthuma Nathi shares. I was one of the many South Africans that had not claimed until the campaign started in 2021, of which I truly appreciate gesture. However, I have been trying to claim for over a month now, submitted numerous times the requested documents and when you call in the staff that they have employed pretend not to hear you and hang up or cut you off on these numbers ***and ***. It is unfortunate that the young boy spoke too fast for me to get his name. And I must say its not all of them, but it is truly frustrating and disheartening to use so much airtime holding for over 30min, only to be hung up on in 1 minute. I urge you Mulitichoice to monigor and vet your calls that is if they are recorded. We are being mistreated by young people who do not value their jobs but would like to fool around at your company's expense. It is sad that one must reach out to this platform to be heard.