Phones not answered for more than 55min on hold

I have been holding for your commercial division *** to find out the progress of a request to transfer a service from an old card to a new card after the decoder had to be replaced.<br> This letter was sent on Wednesday at 7.41. As I have not heard any thing, I phoned this afternoon. I was told that an operator would assist me on the recorded message. After 55mins I put the phone down.<br> This is not a toll free number so I have to bear the charge of this Jhb call.<br> Not to mention the inconvenience to our guests when they arrive and there is no DSTV which they are expecting.<br> This is really shoddy service!