PHONES NOT ANSWERED

Item: DStv (MultiChoice)
Rating: 2
Author: Sean L

DIALLED *** AT 6.57 PM - MESSAGE INDICATES A HOLD TIME OF APPROX 8 MINS. AFTER 20 MINS THEY CUT YOU OFF??? ACQUIRED A WALKA AND TRIED TO REGISTER ONLINE - SITE FACILITY NOT AVAILABLE AND ADVICE TO CONTACT CALL CENTRE USELESS SINCE THEY DONT ANSWER. TRIED TO WATCH CATCH UP ON MY MACBOOK - SOFTWARE INSTALLED AS SPECIFIED AND YET NOTHING WORKS - JUST A BLACK SCREEN????? SERIOUSLY!!!

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Replies (1)

DStv (MultiChoice)'s replyOfficial

21 Dec 2015, 08:04

Hello seanL@,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply21 Dec 2015, 08:04

Official