Perthetic customer service, sis its a disgrace

Dstv is the most perthitic company I have ever dealt with in my life, thank you Netflix for bringing competition for these fools.

Phone in 2 months ago spoke to supervisor by the name of Daniel who was going to look into my account to check why there was an extra charge charge onto my account after me paying up my price lock and he said "don't worry Mr Mapstone this is an error on our side and I will have this reversed and going forward it will only be your normal monthly subscription that needs to be paid". Last week Wednesday I get a message to say I have been disconnected, I then phoned in to speak to Daniel who was not in, i was told they would email him to get back to me, which never happened Monday this week I then phoned back and spoke to the next idiot Sibusiso who said they will reconcile my account to see where the issue aroused, again I was promised a call back by the Tuesday and guess what, no phone call spoke to Penelope at the call centre and she put me on hold to go find one of the 2 above mentioned idiots dealing with my case, she then came back saying that they are still working on the issue and they would call me back the same day, guess what its now Thursday and still nothing has been done not even a message from them.

Hopeless is and understatement, and its good to hear they are losing more and more clients to Netflix.