rH
roy H
1 reviews | Active since Apr 2015
14 Mar 2016, 11:43
Personal information given to stranger
So after selling my HD PVR I am contacted by the buyer that I have an outstanding amount and they can't transfer the device onto their name, and all my personal information, ie ID Number, contact number, outstanding balance, etc is just given without consent to the new owner, even though they refuse to do the transfer or ownership, does this not contravene the POPI act????
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DStv (MultiChoice)'s replyOfficial
15 Mar 2016, 15:22Hello hendricks.roy,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however we get a voice messages that says the number you have dialled does not exist. We than tried the mobile number that is on Mrs JC Hendricks account went straight to voice message. Kindly let us know who you sold your decoder to and what is the name of the agent that have given information that you are referring too. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however we get a voice messages that says the number you have dialled does not exist. We than tried the mobile number that is on Mrs JC Hendricks account went straight to voice message. Kindly let us know who you sold your decoder to and what is the name of the agent that have given information that you are referring too. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply15 Mar 2016, 15:22
Official
Hello hendricks.roy,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however we get a voice messages that says the number you have dialled does not exist. We than tried the mobile number that is on Mrs JC Hendricks account went straight to voice message. Kindly let us know who you sold your decoder to and what is the name of the agent that have given information that you are referring too. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on the mobile number provided, however we get a voice messages that says the number you have dialled does not exist. We than tried the mobile number that is on Mrs JC Hendricks account went straight to voice message. Kindly let us know who you sold your decoder to and what is the name of the agent that have given information that you are referring too. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta