sN
sifiso N
1 reviews | Active since Oct 2019
09 Apr 2020, 13:03
Persistence disconnections every second day
Dstv has suspended my viewing again, it means every day I'm having unresolved matter with Dstv. I have sent them multiple proof of my payments and utlimatey resorted to send my bank statement reflecting the proof of payment. This morning my view is suspended again. I'm very defastated with this whole unnecessary drama they are causing me and my kids. They are very unreasonable, trying to call them is a nightmare you whole for 15min and they drop you. Their self service seem not to work, I've sent many messages without any acknowledgement or response. I'm tired with this poor service
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Apr 2020, 13:30Hi Sifiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Apr 2020, 13:30
Official
Hi Sifiso,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
09 Apr 2020, 16:32Hi Sifiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have received the proof of payment from the consultant that assisted you.
Kindly be advised that the following payment were allocated to your account:
R95.00 paid on the 30.01.2020
R650.00 paid on the 27.01.2020
R612.00 paid on the 26.02.2020
Please send us any proof of payment to ***. Kindly include ***5 as your reference when you make payment.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have received the proof of payment from the consultant that assisted you.
Kindly be advised that the following payment were allocated to your account:
R95.00 paid on the 30.01.2020
R650.00 paid on the 27.01.2020
R612.00 paid on the 26.02.2020
Please send us any proof of payment to ***. Kindly include ***5 as your reference when you make payment.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Apr 2020, 16:32
Official
Hi Sifiso,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have received the proof of payment from the consultant that assisted you.
Kindly be advised that the following payment were allocated to your account:
R95.00 paid on the 30.01.2020
R650.00 paid on the 27.01.2020
R612.00 paid on the 26.02.2020
Please send us any proof of payment to ***. Kindly include ***5 as your reference when you make payment.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, we have received the proof of payment from the consultant that assisted you.
Kindly be advised that the following payment were allocated to your account:
R95.00 paid on the 30.01.2020
R650.00 paid on the 27.01.2020
R612.00 paid on the 26.02.2020
Please send us any proof of payment to ***. Kindly include ***5 as your reference when you make payment.
Kind regards
DStv: Hello Peter Team
Best regards,