Perpetual poor service

Hi,<br> <br> I am extremely tired of the poor sevice or lack of knowledge from multichoice staff.<br> <br> I phone in on Friday to confirm what my instalment was. I was told that my debit order was never loaded on the account. Long story short, he loaded the debit order and PROMISED me that it would only debit on 01/05/2015. I was advised to pay cash.<br> <br> I come in this morning to find that my account was debited, for more than the amount quoted by your agent. Not only that, because I was supposed to pay cash there was insufficient funds in my account. This means that debit order is going to return.<br> It also means I will be charged a fee.<br> Which will result in a reduction in the monies that is due to DSTV...all because no one knows what they are doing.<br> <br> I AM TIRED. THIS HAS BEEN HAPPENING CONSECUTIVELY WHICH IS WHY MY ACCOUNT IS ALWAYS IN ARREARS!!! <br> <br> I urge you to please listen to the recorded call and the one before that.<br> <br> Thank you,<br>