1 reviews | Active since Aug 2015
Perpetual Double Billing
Took up an Expora offer in April with the expressed condition that it is for future use and that my current premium subscription will remain in place untill the Explora is activated. This was confirmed by me (and recorded I reckon) to the telemarketer Simon, callcentre operator Trifosa on 21/4 and Sindisiwe on 6/5 upon activation. Despite confirmations and assurances a double premium was taken at the end of June. Subsequently I phoned again and politely explained to Kgwadu on 7/7 my unhappiness about the situation. I insisted that her supervisor get in touch with me and Khumbulani Zulu phoned me later. He committed to resolve the matter but unfortunately another double premium was debited at the end of July. I am obviously noy happy with this state of affairs. I want the situation rectified and the money credited to my account.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,