PER 190121 error. 3 weeks and no resolution

I am a premium DSTV subscriber. For the past month I have been unable to watch anything on my desktop computer. I have used the DSTV live chat feature at least 5 times. I have followed all their recommended steps to resolve the issue on numerous occasions and still am not able to view anything. I even asked the consultants to have the matter escalated and still no resolution to the issue. I have tries using different browsers and my laptop as well. Still get the PER 190121 error. This is the 3rd time in 4 months that I am having this issue. The first time the matter was resolved after 2 days without any escalation. The second time this occurred, after a week of not getting any resolution the matter was resolved within 24 hours after escalation. However, this month the matter is still unresolved. I tried one last time to engage with a consultant via the Live Chat feature an after no reply after ten minutes i decided that enough is enough and to post a review here.