LC
Louren C
1 reviews | Active since Nov 2012
27 Aug 2021, 11:03
PER 1 error and rude customer service
I have been having an issue streaming on the DSTV NOW App for 4 days. I have been trying to resolve this and followed all troubleshooting and even was accused of using a VPN. This is not just myself that is having this issue,it's anyone that is streaming DSTV NOW App.Why have false advertising saying that you can stream anywhere through the DSTV NOW App and then block it it with this error PER 1? Now I also have screenshots of a rude agent saying I should sign up for an additional package indicating that this is a **** to get more subscribers. I have been assisting my neighbor and also my family members but it's not resolved and instead of resolving it,they say sign up to another package.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
27 Aug 2021, 13:11Hi Louren Cotton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply27 Aug 2021, 13:11
Official
Hi Louren Cotton,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LC
Louren C's updateReviewer Update
27 Aug 2021, 13:18I am very disappointed and was denied a manager as well as well as the agent dropping the chat. How do you have staff that does that and also rude as well.
LC
Louren C's update27 Aug 2021, 13:18
Reviewer Update
I am very disappointed and was denied a manager as well as well as the agent dropping the chat. How do you have staff that does that and also rude as well.