people not doing their job

<p>in june this year we decided to do a price lock on a dstv explora but we then decided that we do not want to bind ourselfs to a 2 year contract. so after we have spoken to dstv about everything and they were about to deliver the decoder we cancelled everythinh leaving our hd pvr installed dstv then went and put our account on the explora package wich was more expensive. every time we fone dsstv to fix their mistake they promise us that they will fix the mistake and nothing gets done about it. they can see on their system that we do not have the device and still they charge us for it. i am now fedup as a paying customer for many years now that my signal gets switched off due to a mistake made by multichoice and not even to speak about the high cellfone bill i have to pay to fix the problem. as i am typing now my signal have been cut again. verry bad service. </p>