MF
Mncedisi F

1 reviews | Active since Jan 2023

04 Jan 2023, 05:03

Pensioner complain

Good day name: Gladys Frans ID number: *** 081

I'm very disappointed with the service that I received from dstv as a pensioner my old DStv is not working so I've decided to buy a new one when I try to move my old profile to new I was told that I must go to MultiChoice office. Now I'm paying for something that I'm not even using I'm 70 years old I can't walk but the company that I've worked for is expecting me to walk to Randburg to resolve this. I was told that Lindiwe must send a email to DStv Lindiwe is also a pensioner and I don't have Lindiwes number . Can someone please assist me on this to move my old profile to new decoder as I can come to MultiChoice and my DStv is not working now.

Regards Ms Frans ***

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jan 2023, 07:08
Official
Hi Mncedisi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
MF
Mncedisi F's update04 Jan 2023, 19:14
Reviewer Update
Good day
I'll like to take this opportunity to thank DStv and Andile Mekatune the consultant who resolved my query. Thank you very much Andile you really know the meaning of Ubuntu I wish DStv can have 100 of you Andile thank you for helping my mom.