Pending Refund since 27 October - ***

Good Day, I have been calling since the 27th of October as i saw the debit order did not go through on my account and decided to pay the amount via EFT on the 26th, then around 10pm the debit order went through. So i called in the next day to sort out the issue as i requested amount of R500 to be refunded back as i have to pay my daughters transport fee to school. Well since i heard nothing by the 31st, i called in again and spent almost 30 minutes on the phone going through the same process again and by this time my "balance" was changed to R400 which i did not even want to hear anymore stories and requested a refund be done as i was pressed for time. Today i call in and nothing is still not processed and i have to start the process again.. NOTE: TODAY IS THE 7TH MEANING MY DAUGHTER WILL NOT BE FETCHED BY HER TRANSPORT AS OF TOMORROW. GREAT SERVICE INDEED!!!